Refund policy
Please get in touch with us first if you are not satisfied with your purchase and we will do our best to make things right for our customers. Your satisfaction is our top priority!
By placing your order, you agree to our terms of service and are aware of our shipping, return & refund policy.
REFUNDS & REPRINTS
We have a 30 day refund & reprint policy!
Contact us within 30 days of receiving your order to submit a request for a refund or reprint. We will reprint any order where there is a print quality or adherence issue, but not because of a poor quality file. If you'd like a refund or reprint for another reason, it must be approved by management first.
All Items will be subject to a minimum 25% restocking fee. Purchaser is responsible for return shipment. Claims for return or allowances must be made within 30 days of invoice date. All supplies and/or equipment must be unused with original packaging in new condition and is subject to inspection upon return.Â
For orders including DTF Transfers, please ensure you followed the design requirements correctly.
Also be sure to check that all details within your shipping address are correct before placing an order. An order confirmation email will be sent after placing an order to confirm all order details.
If you order equipment through our platform, please note that we can assist with the return and refund process. However, we are not responsible for the quality or performance of the equipment provided by third-party manufacturers.
LATE OR MISSING REFUNDS
If you haven’t received a refund within 10 business days:
- First check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
